Troutbeck

Monday, March 11, 2013

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Social CRM is critical to business success in today's hyper-connected environment. Customers' expectations are so great and their demands so empowered that a Social CRM strategy must be built around collaboration and customers engagement, not traditional operational customer management. It's the company's response to the customer's control of the conversation that makes Social CRM work.

Written by CRM guru Paul Greenberg, CRM at the Speed of Light, Fourth Edition, reveals best practices for a successful Social CRM implementation. Greenberg explains how this new paradigm involves the customer in a synergetic discussion to provide mutually beneficial value in a trusted and transparent business environment.

Throughout this definitive volume, you'll find examples of the new strategies for customer engagement and collaboration being used by cutting-edge companies, along with expert guidance on how your organization can and should adopt these innovations.

CRM at the Speed of Light, Fourth Edition, reviews the latest technological developments in the operational side of CRM, including vertical applications, and explains the fundamentals of the multifaceted CRM framework.

Find out why Paul Greenberg was named the #1 CRM influencer by InsideCRM in the completely recast edition of this international bestseller.

Praise for CRM at the Speed of Light

"[This book] is a testament to Greenberg's profound grasp of the control revolution that is upon us. Customers seizing control from business. Citizens demanding control and accountability from their governments. Political campaigns and charities being rewarded by shifting power to their supporters. Quite simply, it is the definitive work for anyone committed to putting the social customer at the center of their operation." -- Brian Komar, Director of Interacitve Marketing and CRM, Center for American Progress

"With great insights, great stories, and great information, Paul Greenberg analyzes the impact of every major industry development on vendor/customer relationships. Not only is he on top of his game, he makes reading this edition as enjoyable as it was to read the previous three. This is an absolute must-read for anyone serious about understanding how to best serve today's social customer." -- Brent Leary, CRM industry analyst and co-author of Barack 2.0: Social Media Lessons for Small Business

"This edition is packed with new insights about how online conversations are changing the nature of customer relations. Think the CRM market is crazy now? Hitch a ride on Greenberg's shoulders because you ain't seen nothing yet." -- Paul Gillin, author of The New Influencers and Secrets of Social Media Marketing."

"As we make the shift to SCRM, Paul's insights provide a much needed framework on how to navigate a more connected, social, and collaborative enterprise." -- R "Ray" Wang, Partner, Enterprise Strategy, Altimeter Group, LLC

"Paul Greenberg is one of the most astute minds in CRM and social media today. His book remains the bible for companies employing CRM. The added focus on blending new and social media into Paul's philosophy of CRM will keep this as the first book companies reach for to enhance the customer relationship in the new century." -- Jay Dunn, Vice President of Marketing, Lane Bryant

"Paul Greenberg shares his unparalleled expertise on the dramatic evolution from CRM 1.0 to CRM 2.0 with unique insightful examples. It is a must read for anyone looking to transform the potential of CRM into long-lasting competitive advantage in a rapidly changing business environment." -- Jujhar Singh, Senior Vice President, SAP CRM Product Management

Sales Rank: #249908 in Books
Published on: 2009-12-09
Original language: English
Number of items: 1
Dimensions: 9.20" h x 2.00" w x 6.30" l, 2.36 pounds
Binding: Hardcover
688 pages

About the Author

Paul Greenberg is President of The 56 Group, LLC, and one of the world's leading authorities on CRM.

Most helpful customer reviews

12 of 12 people found the following review helpful.
If you call yourself a CRM consultant, you've gotta read this
By Michael Boysen
As a "CRM" consultant, it's been hard enough trying to bridge the gap between "CRM software" and what CRM really is. Paul explained the differences (operationally) in his first three editions (I read 1 and 3). While CRM successes have been on the rise, I've seen little change in the markets I work in. Do they fail? No. Do they exceed beyond everyone's wildest expectations? Absolutely not.

We have this problem, as people, that we want things the way we want them. Many businesses want software that solves their problems. Many customers now want businesses to change the way they are engaged. Can you see the problem? No? Then as a business owner, you really owe it to yourself to read this book because it will open your eyes. You'll start looking at your teenager's behaviors and realize that you're not selling to Barney Fife anymore.

And as for you CRM consultants (full disclosure, I'm one of them) you will see how much value you leave on the table each and every day you build a practice around "fields and screens". Yes, software is the answer -- to how to support processes that engage customers in totally new ways. CRM at the Speed of Light 4th Edition will paint a clear picture of the changes we face as business leaders and as consultants who hope to make our businesses, or our clients, more competitive in the loyalty game.

I didn't think I would see ways to bring Social CRM into the middle market arena. But now I see how the social customer is going to demand it. Maybe not tomorrow...but certainly by next week.

1 of 1 people found the following review helpful.
At first, regret, then delight!
By Paula Crawford
I must admit, when the book arrived I had a sinking feeling...650 pages or so on top of all of the other stuff I have to read. But the book is a sheer delight and I find myself rushing back to read more. It's also chock a block full of incredibly useful and interesting information.

Social CRM is primarily about listening to the voice of the customer and bringing it deep within the organisation to inform and scuplt strategy. It focuses on customer engagement and building end-to-end customer experiences that delight and build loyalty. Social media is just one part of a much bigger picture in understanding and communicating with the customer. The old rules of CRM still apply, but social CRM adds a further dimension (probably the most important) to a key business process that can impact ultimately whether a company succeeds or fails.

Paul Greenberg is a very entertaining writer and I found myself agreeing, nodding, calling to mind examples in my own life and business and at times, laughing out loud. This is a great book and I wish I'd known about it sooner. It's filled with tons of really good stuff, and the writer builds argument upon argument illustrated with lots of relevant examples and input from industry experts. It's weighty but punctuated with lightheartedness. I especially love his use of the English language with full sentences comprising of "Gulp." and "BUT."

To my mind, this book is for every business, big or small. Greenberg is a phenomenal teacher and is generous with his knowledge. A revolution is underway for sure and the winners will include Greenberg's thinking in their strategy.

I was just a little disappointed that there wasn't a reference section, but then realized that the information had been built on a breath-taking array of sources - social conversations, blogs, wikis, industry contacts, phone intervews...the list goes on and on as well as the traditional stuff - academic papers etc. It would have required another tome.

Not only is 650 pages too short - I can't wait for his next book, I know, I know, you said it before, Paul, no more CRM books. Ah go on!

0 of 0 people found the following review helpful.
Must Read!
By txguitarman
Our Lean Manager suggested this as a resource for getting an in depth knowledge of CRM. It is that and more! It is entertaining and thought provoking along with providing multiple resources to continue the journey. I can tell that I will be returning to this and rereading several of the chapters over again.
Even though this was printed several years ago, I feel most of the content is still relevant.

See all 16 customer reviews...

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Saturday, March 9, 2013

[M981.Ebook] Fee Download Pendragon: The Merchant of Death; The Lost City of Faar; The Never War; The Reality Bug; Black Water, by D.J. MacHale

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The first five paperbacks in the epic, #1 New York Times bestselling Pendgragon series, available in one boxed set!

Everything changes for teenager Bobby Pendragon when he discovers that he, as well as his two best friends, Mark Dimond and Courtney Chetwynde, must prevent the destruction of their own world as well as others.

This boxed set includes The Merchant of Death, The Lost City of Fear, The Never War, The Reality Bug, and Black Water.

Sales Rank: #549716 in Books
Brand: Brand: Aladdin
Published on: 2013-10-08
Released on: 2013-10-08
Original language: English
Number of items: 1
Dimensions: 7.63" h x 5.20" w x 5.13" l, 3.13 pounds
Binding: Paperback
1968 pages

Features

Used Book in Good Condition

About the Author
D.J. MacHale is the author of the #1 New York Times bestselling Pendragon series and the Morpheus Road series. He has written, directed and produced many television series and movies for young people that have been seen on Nickelodeon, The Disney Channel, HBO, Showtime, PBS, Discovery Kids, and the broadcast networks. D.J. lives with his family in Southern California.

Most helpful customer reviews

8 of 8 people found the following review helpful.
Yes.
By matt evon
One of my all time favorite series, only hindered by its teen audience. I felt this book series could have truly become a cult classic if written from a slightly darker more adult and mature side.

The message of the entire series is just phenomonal. An example of the human spirit at its finest.

The author does a great job of giving you more questions than answers in the first 9 books, keeping you hooked.

Dropping the bomb on book 10. All answers answered, all loose ends tied, everything resolved. The perfect ending. The last chapter of book 10 had me almost in tears of joy it was so fitting and so perfect.

You become so attached to the characters by the end of the book it's hard to let them go when you stop reading; yet still feel their presence in yourself. In halla.

I recommend this book to anyone who enjoys reading, period.

As long as you can get over the fact it's written for teens, and try to put it into a more mature perspective yourself, it will be one of your favorites for sure.

Now comon hollywood I want to see this turn into a movie, and I want it to be amazing!

14 of 15 people found the following review helpful.
Nice set, arrived well, story is okay
By Peter H. Smith
My eleven year old son had the first book and asked for the second as a Christmas gift. Buying the set and having two first books was more economical than buying individual paperbacks.

The story and writing are pretty good and my 11-year-old and 13-year-old sons enjoyed them.

This is a modern actioner and, for an actioner, is well but not superbly constructed. The vocabulary is approachable for young readers. The plot keeps your attention and stimulates imagination. There isn't a lot of imagery and the prose is modern with restricted vocabulary. This is a negative for mature readers but not for an elementary school reader. The characters are pre-teens to young teens who interact with adults who are mentors. The villain is an adult.

McHale narrates characters' thoughts about their feelings and their questions about ethics and motives. These narratives build in complexity over the series. This helps younger readers to improve introspection skills by seeing examples of teenage "self-talk." The narratives seem approachable by readers who are still concrete thinkers. Exposing young readers to exploration of more abstract moral concepts in this fashion is brilliant.

As an adult, I was interested enough to read all the books without setting them aside. I rated it less than five stars because I like more imagery and vocabulary and personally don't like modern actioners. I rated it more than three stars because my sons did not stop reading before the end. My eleven year old would probably give it a 5.

0 of 0 people found the following review helpful.
Five Stars
By Genis
Great series

See all 31 customer reviews...

Pendragon: The Merchant of Death; The Lost City of Faar; The Never War; The Reality Bug; Black Water, by D.J. MacHale PDF
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Sunday, March 3, 2013

[Q938.Ebook] Free Ebook Doctor Zhivago, by Boris Pasternak

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Boris Pasternak’s widely acclaimed novel comes gloriously to life in a magnificent new translation by Richard Pevear and Larissa Volokhonsky, the award-winning translators of War and Peace and Anna Karenina, and to whom, The New York Review of Books declared, “the English-speaking world is indebted.”

First published in Italy in 1957 amid international controversy—the novel was banned in the Soviet Union until 1988, and Pasternak declined the Nobel Prize a year later under intense pressure from Soviet authorities—Doctor Zhivago is the story of the life and loves of a poet-physician during the turmoil of the Russian Revolution. Taking his family from Moscow to what he hopes will be shelter in the Ural Mountains, Zhivago finds himself instead embroiled in the battle between the Whites and the Reds. Set against this backdrop of cruelty and strife is Zhivago’s love for the tender and beautiful Lara: pursued, found, and lost again, Lara is the very embodiment of the pain and chaos of those cataclysmic times.

Stunningly rendered in the spirit of Pasternak’s original—resurrecting his style, rhythms, voicings, and tone—and including an introduction, textual annotations, and a translators’ note, this edition of Doctor Zhivago is destined to become the definitive English translation of our time.

Sales Rank: #657439 in Books
Published on: 2010-10-19
Released on: 2010-10-19
Format: Deckle Edge
Original language: English
Number of items: 1
Dimensions: 9.55" h x 1.60" w x 6.50" l, 1.99 pounds
Binding: Hardcover
544 pages

Review
"The previous English-language translation of Boris Pasternak’s Doctor Zhivago was made and brought out in England and the U.S. in extreme haste, on the eve of the 1958 Nobel Prize award to its author that triggered one of the fiercest political storms of the Cold War era. This new translation by Richard Pevear and Larissa Volokhonsky is for the first time based on the authentic original text, reflects the present, deeper level of understanding of the great masterpiece of 20th century Russian literature and conveys its whole artistic richness with all its complexities and subtleties that had escaped the attention of the earlier translators and readers.

"In faithfulness to the original, attention to stylistic details and nuances, lucidity, and brilliance it matches Pevear and Volokhonsky’s superb translations of such monumental works of the classics of Russian literature as Tolstoy’s War and Peace and Dostoevsky’s The Brothers Karamazov. The new edition will have an even more profound effect on our understanding of 20th century Russia that the first appearance of the novel had more than half a century ago."
—Lazar Fleishman, Professor of Russian Literature, Stanford University

“Richard Pevear and Larissa Volokhonsky have once again provided an outstanding translation of a major Russian novel. They capture Pasternak’s ‘voice’ with great skill. Thanks to their sensitive rendering, those reading Doctor Zhivago in English can now get a far better sense of Pasternak’s style, for they have produced an English text that conveys the nuances (along with the occasional idiosyncrasies) of Pasternak’s writing. Notably as well, their version includes some phrases and sentences that inexplicably were omitted by the original translators. The text is accompanied by useful (but not overwhelming) notes in the back that provide information about many historical and cultural references that would otherwise be obscure for those coming to the novel for the first time. Without a doubt, their version will become the standard translation of the novel for years to come.”
—Barry Scherr, Mandel Family Professor of Russian, Dartmouth College

About the Author

A poet, translator, and novelist, Boris Pasternak was born in Moscow in 1890. In 1958 he was awarded the Nobel Prize in Literature but, facing threats from Soviet authorities, refused the prize. He lived in virtual exile in an artists’ community near Moscow until his death in 1960.

Richard Pevear and Larissa Volokhonsky are the award-winning translators of Tolstoy’s War and Peace, among many other works of Russian literature. They are married and live in France.

Part One

The Five O'Clock Express

1

They walked and walked and sang "Memory Eternal,"1 and when they stopped, it seemed that the song went on being repeated by their feet, the horses, the gusts of wind.

Passers-by made way for the cortège, counted the wreaths, crossed themselves. The curious joined the procession, asked: "Who's being buried?" "Zhivago," came the answer. "So that's it. Now I see." "Not him. Her." "It's all the same. God rest her soul. A rich funeral."

The last minutes flashed by, numbered, irrevocable. "The earth is the Lord's and the fullness thereof; the world, and those that dwell therein." The priest, tracing a cross, threw a handful of earth onto Marya Nikolaevna. They sang "With the souls of the righteous." A terrible bustle began. The coffin was closed, nailed shut, lowered in. A rain of clods drummed down as four shovels hastily filled the grave. Over it a small mound rose. A ten-year-old boy climbed onto it.

Only in the state of torpor and insensibility that usually comes at the end of a big funeral could it have seemed that the boy wanted to speak over his mother's grave.

He raised his head and looked around from that height at the autumn wastes and the domes of the monastery with an absent gaze. His snub-nosed face became distorted. His neck stretched out. If a wolf cub had raised his head with such a movement, it would have been clear that he was about to howl. Covering his face with his hands, the boy burst into sobs. A cloud flying towards him began to lash his hands and face with the wet whips of a cold downpour. A man in black, with narrow, tight-fitting, gathered sleeves, approached the grave. This was the deceased woman's brother and the weeping boy's uncle, Nikolai Nikolaevich Vedenyapin, a priest defrocked at his own request. He went up to the boy and led him out of the cemetery.

2

They spent the night in one of the monastery guest rooms, allotted to the uncle as an old acquaintance. It was the eve of the Protection.2 The next day he and his uncle were to go far to the south, to one of the provincial capitals on the Volga, where Father Nikolai worked for a publisher who brought out a local progressive newspaper. The train tickets had been bought, the luggage was tied up and standing in the cell. From the nearby station the wind carried the plaintive whistling of engines maneuvering in the distance.

Towards evening it turned very cold. The two ground-floor windows gave onto the corner of an unsightly kitchen garden surrounded by yellow acacia bushes, onto the frozen puddles of the road going past, and onto the end of the cemetery where Marya Nikolaevna had been buried that afternoon. The kitchen garden was empty, except for a few moiré patches of cabbage, blue from the cold. When the wind gusted, the leafless acacia bushes thrashed about as if possessed and flattened themselves to the road.

During the night Yura was awakened by a tapping at the window. The dark cell was supernaturally lit up by a fluttering white light. In just his nightshirt, Yura ran to the window and pressed his face to the cold glass.

Beyond the window there was no road, no cemetery, no kitchen garden. A blizzard was raging outside, the air was smoky with snow. One might have thought the storm noticed Yura and, knowing how frightening it was, reveled in the impression it made on him. It whistled and howled and tried in every way possible to attract Yura's attention. From the sky endless skeins of white cloth, turn after turn, fell on the earth, covering it in a winding sheet. The blizzard was alone in the world, nothing rivalled it.

Yura's first impulse, when he got down from the windowsill, was to get dressed and run outside to start doing something. He was afraid now that the monastery cabbage would be buried and never dug out, now that mama would be snowed under and would be helpless to resist going still deeper and further away from him into the ground.

Again it ended in tears. His uncle woke up, spoke to him of Christ and comforted him, then yawned, went to the window, and fell to thinking. They began to dress. It was getting light.

3

While his mother was alive, Yura did not know that his father had abandoned them long ago, had gone around various towns in Siberia and abroad, carousing and debauching, and that he had long ago squandered and thrown to the winds the millions of their fortune. Yura was always told that he was in Petersburg or at some fair, most often the one in Irbit.

But then his mother, who had always been sickly, turned out to have consumption. She began going for treatment to the south of France or to northern Italy, where Yura twice accompanied her. Thus, in disorder and amidst perpetual riddles, Yura spent his childhood, often in the hands of strangers, who changed all the time. He became used to these changes, and in such eternally incoherent circumstances his father's absence did not surprise him.

As a little boy, he had still caught that time when the name he bore was applied to a host of different things. There was the Zhivago factory, the Zhivago bank, the Zhivago buildings, a way of tying and pinning a necktie with a Zhivago tie-pin, and even some sweet, round-shaped cake, a sort of baba au rhum, called a Zhivago, and at one time in Moscow you could shout to a cabby: "To Zhivago!" just like "To the devil's backyard!" and he would carry you off in his sleigh to a fairy-tale kingdom. A quiet park surrounded you. Crows landed on the hanging fir branches, shaking down hoarfrost. Their cawing carried, loud as the crack of a tree limb. From the new buildings beyond the clearing, pure-bred dogs came running across the road. Lights were lit there. Evening was falling.

Suddenly it all flew to pieces. They were poor.

4

In the summer of 1903, Yura and his uncle were riding in a tarantass and pair over the fields to Duplyanka, the estate of Kologrivov, the silk manufacturer and great patron of the arts, to see Ivan Ivanovich Voskoboinikov, a pedagogue and popularizer of useful knowledge.

It was the feast of the Kazan Mother of God,3 the thick of the wheat harvest. Either because it was lunchtime or on account of the feast day, there was not a soul in the fields. The sun scorched the partly reaped strips like the half-shaven napes of prisoners. Birds circled over the fields. Its ears drooping, the wheat drew itself up straight in the total stillness or stood in shocks far off the road, where, if you stared long enough, it acquired the look of moving figures, as if land surveyors were walking along the edge of the horizon and taking notes.

"And these," Nikolai Nikolaevich asked Pavel, a handyman and watchman at the publishing house, who was sitting sideways on the box, stooping and crossing his legs, as a sign that he was not a regular coachman and driving was not his calling, "are these the landowner's or the peasants'?"

"Them's the master's," Pavel replied, lighting up, "and them there," having lighted up and inhaled, he jabbed with the butt of the whip handle towards the other side and said after a long pause, "them there's ours. Gone to sleep, eh?" he scolded the horses every so often, glancing at their tails and rumps out of the corner of his eye, like an engineer watching a pressure gauge.

But the horses pulled like all horses in the world; that is, the shaft horse ran with the innate directness of an artless nature, while the outrunner seemed to the uncomprehending to be an arrant idler, who only knew how to arch its neck like a swan and do a squatting dance to the jingling of the harness bells, which its own leaps set going.

Nikolai Nikolaevich was bringing Voskoboinikov the proofs of his little book on the land question, which, in view of increased pressure from the censorship, the publisher had asked him to revise.

"Folk are acting up in the district," said Nikolai Nikolaevich. "In the Pankovo area they cut a merchant's throat and a zemstvo man4 had his stud burned down. What do you think of that? What are they saying in your village?"

But it turned out that Pavel took an even darker view of things than the censor who was restraining Voskoboinikov's agrarian passions.

"What're they saying? Folk got free and easy. Spoiled, they say. Can you do that with our kind? Give our muzhiks the head, they'll crush each other, it's God's truth. Gone to sleep, eh?"

This was the uncle and nephew's second trip to Duplyanka. Yura thought he remembered the way, and each time the fields spread out wide, with woods embracing them in front and behind in a narrow border, it seemed to Yura that he recognized the place where the road should turn right, and at the turn there would appear and after a moment vanish the seven-mile panorama of Kologrivovo, with the river glistening in the distance and the railroad running beyond it. But he kept being mistaken. Fields were succeeded by fields. Again and again they were embraced by woods. The succession of these open spaces was tuned to a vast scale. You wanted to dream and think about the future.

Not one of the books that were later to make Nikolai Nikolaevich famous had yet been written. But his thoughts were already defined. He did not know how near his hour was.

Soon he was to appear among the representatives of the literature of that time, university professors and philosophers of the revolution – this man who had thought over all their themes and who, apart from terminology, had nothing in common with them. The whole crowd of them held to some sort of dogma and contented themselves with words and appearances, but Father Nikolai was a priest who had gone through Tolstoyism and revolution5 and kept going further all the time. He thirsted for a wingedly material thought, which would trace a distinct, unhypocritical path in its movement and would change something in the world for the better, and which would be noticeable even to a child or an ignoramus, like a flash of lightning or a roll of thunder. He thirsted for the new.

Yura felt good with his uncle. He resembled his mother. He was a free spirit, as she had been, with no prejudice against anything inhabitual. Like her, he had an aristocratic feeling of equality with all that lived. He understood everything at first glance, just as she had, and was able to express his thoughts in the form in which they came to him at the first moment, while they were alive and had not lost their meaning.

Yura was glad that his uncle was taking him to Duplyanka. It was very beautiful there, and the picturesqueness of the place also reminded him of his mother, who had loved nature and had often taken him on walks with her. Besides that, Yura was pleased that he would again meet Nika Dudorov, a high-school boy who lived at Voskoboinikov's and probably despised him for being two years younger, and who, when greeting him, pulled his hand down hard and bowed his head so low that the hair fell over his forehead, covering half his face.

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21 of 21 people found the following review helpful.
In Praise of Boris Pasternak and Doctor Zhivago
By Paul Frandano
Just a few words, on the outside chance that I might tip a potential reader or two into reading this marvelous oh-so-Russian novel of lives caught up in the Great October Revolution of 1917 and its aftermath. Either you read Big Russian Novels (primarily of the 19th century) or not. If you do, you've probably already read, or tried to read, Zhivago. If you don't, I can offer a few reasons why you might want to read this one, in the Pevear-Volokhonsky translation or the earlier, less literal (but reportedly more graceful and poetic) Hayward-Harari version. Pasternak's cast of principal characters are to a person layered, complex, deeply conceived individuals swept up in the massive surge of events, struggling to keep their heads above water while, all around them, friends, family, and nameless millions of others are drowning in the turbulence. The arc of Yuri Zhivago alone - from enthusiastic, humanistic supporter of "regime change" to mordant skeptic of divisive ideas imposed as orthodoxy-driven policy - is typical of the evolutions and surprises Pasternak has written into the novel. His characters ruminate far and wide over imputed glories and horrors of Marxism, Bolshevism, Soviet Communism, the New Economic Policy (NEP), etc., and it was for precisely these candid criticisms of Soviet ideology and practice that Pasternak's novel was condemned (although unpublished) in the USSR - despite the deStalinization still underway at the time of Zhivago's publication, first in Italy then around the world (Soviet readers couldn't legally purchase a USSR/Russian edition until 1988). Needless to say, Pasternak was obliged to decline the Nobel Prize for Literature he won in 1958, mostly for Doctor Zhivago.

For me - I spent most of my adult life as an analyst of foreign political, economic, social, and military affairs - Doctor Zhivago is particularly brilliant in its depiction of the horrors and dislocations war and civil war inflict on populations, and especially those segments with little or no recourse to "safety nets" of any variety - personal, familial, governmental, church-, religion-, or community-based, or other. Pasternak depicts the range of human ingenuity in such circumstances, as individiuals cobble together the means of extracting brief moments of small pleasure from the tractor-pull of events. But through an accumulation of hundreds of small details, often in asides and parenthetic observations, Pasternak conveys the epochal common misfortunes and hardships of those whose accident of history made them Russians born around and after 1900. The novel compels us to consider that, at some point in the 20th century, such horrors of remorseless privation, despotism, and brutal inhumanity were visited upon the majority of humanity - the Europe of the World Wars, China for most of the century, and on and on - and how fortunate those spared such travails (and their descendents) are.

Throughout, Pasternak's characters comment on the flow of events, the political struggles, the conduct of, first, the World War and later the Civil War, the states-of-play at various key junctures, the putative winners and losers, the impositions of what must seem arbitrary policy (and then policy reversals), all in the name of advancing to some formless Communist Utopia but, to the cynically incisive observations of Zhivago and other perceptive observers, simply a Soviet variation of high-stakes politics of power-seeking individuals. THIS is how depotism and deprivation of freedom looks, and it's an experience alien to most American readers and one worthy of serious contemplation. Zhivago is filled with long, philosophical digressions that in general weigh humanism and spirituality against ideological politics; many found these passages tedious and a drag on the narrative. Suffice to say, I did not. Moreover, I found even Pevear-Volokhonsky's more literal translation filled with beautifully poetic moments, as were the translations of "Yuri Zhivago's poetry" that forms an appendix to the novel.

In short, I found Doctor Zhivago a transporting literary experience and a profound reflection on Soviet Communism. And a book I will reread, soon, in the Hayward-Harari translation.

8 of 8 people found the following review helpful.
The novel itself is great though and the prose translation quite good
By readerwalker (flickr name)
This unidentifed translation of Doctor Zhivago with a cover picture from the American movie version has numerous format errors and some typos and does NOT include any of the poems. So the translation is incomplete. The novel itself is great though and the prose translation quite good, but don't bother with this bogus looking Amazon version.

1 of 1 people found the following review helpful.
Masterpiece
By Ronnie Tyler
I just finished Boris Pasternak’s novel, “Doctor Zhivago,” and I’m a bit wrecked. I had to lie down after finishing. This was a re-reading after too many years. It is one of my all-time favorites, so highest recommendation! I’d forgotten how excellent it is. I always enjoy a good nexus, and here the nexus is my love of history, especially the end of the Romanov Dynasty, Russian Revolution of 1917, and gorgeous writing. This translation is from 2014 and it is wonderful. Yes, the movie is sublime, but the book is even better. I want to run away to Siberia now. Forward my mail to Varykino.

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Saturday, March 2, 2013

[T419.Ebook] Download Ebook Songs for Earthlings: a Green Spirituality Songbook, by Julie Forest Middleton

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Songs for Earthlings: a Green Spirituality Songbook, by Julie Forest Middleton

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NEW FORMAT of popular songbook SONGS FOR EARTHLINGS. Now drilled for three-hole binders at a NEW LOW PRICE! Celebrate the Earth and all her inhabitants with over 400 songs, chants, rounds and hymns. Songs for Earth, Air, Water and Fire; invocations and ritual songs; prayers for the planet; songs for the wheel of the year and the cycles of life; relationship and healing songs; songs to change the world. Songs for women, kids, environmental groups, circles, churches, camps, Pagans and gardeners.

Sales Rank: #3497050 in Books
Published on: 1998-06-21
Binding: Loose Leaf
400 pages

Review
"A beautiful and useful resource for all who love the Earth." -- Starhawk

"For those who use singing together to deepen commitments to one another and build community. Highly recommended major reference work." -- Ladyslipper

"You should buy this book!" -- Pete Seeger, Musician and Musicologiest

About the Author
Julie Middleton has been a bookkeeper, English teacher, flutist, book publisher, founder and director of a historical society, scriptwriter, private pilot, sandcastler, reading specialist, textile designer and t-shirt printer, gardener and herbalist. She has a BA in English Lit and a Minor in Music from DePauw University, and an MA in Education/Reading from Ball State University.

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0 of 0 people found the following review helpful.
Fantastic collection of songs
By Annie Robinson
Fantastic collection of songs, beautifully presented. There are many hours, days and years of material here for any occasion where people want to sing in a circle or find a song to suit a ceremony or ritual.

0 of 0 people found the following review helpful.
Well organized book of Pagan and Earth-Centered Music
By Cindy Bidwell Glaze
This book contains music for a lot of songs I had been searching for. With an index and organization by topic, I can easily find just the correct song for a ritual or party.

0 of 0 people found the following review helpful.
loose pages not bound, ready for a 3 ring binder type
By Rebecca
I didn't realize this wasn't a bound book but I'm happy with it anyway. It has some great songs.

word

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[O749.Ebook] Download PDF Connect: How Companies Succeed by Engaging Radically with Society, by John Browne

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Sales Rank: #2476735 in Books
Published on: 2015
Original language: English
Number of items: 1
Dimensions: 9.45" h x 1.18" w x 6.38" l, 1.23 pounds
Binding: Hardcover

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3 of 3 people found the following review helpful.
Great book
By Autamme_dot_com
Connect and engage with society: this is the rallying call to businesses by this impactful little book.

Written by the former chief executive officer of BP and two top McKinsey executives, the book takes a hard look at how big businesses connect – or more accurately often fail to connect – with society-at-large. Built around many candid interviews with top global leaders and mixed with the authors’ own experiences, the resultant book is a fairly informal, powerful and engaging read, dispensing advice over how companies and executives can enhance their performance by engaging radically with the world around them.

The authors point out that this engagement is more than philanthropy or corporate social responsibility (CSR) and the potential value for getting it right can be high, they estimate that it can be contribute a boost of up to 30 per cent of corporate earnings and the shares of companies which connect effectively outperform those of their competitors by more than 2 per cent every year. That is a fair amount of money for effectively being a better, connected corporate citizen.

It was good to see how historical references can be weaved into current-day activities and even future projections given all at the same time.

The authors are not afraid of throwing cold water over many popular themes in modern-day business life, such as CSR, of which they are quite scathing: “CSR was an admirable attempt to improve companies’ relationship with society and to broaden the scope of their duties. It told companies, as well as investors, to consider the well being of employees, communities, governments and other groups. But CSR has failed both companies and society because the initiatives are almost always detached from the core commercial activities. At best they distract attention from the vast societal contribution made by the day-to-day business. At worst they represent a doomed endeavour to get away with irresponsible behaviour elsewhere. Business leaders have been voicing these concerns for some time, but while CSR has been declared dead intellectually, it remains the model by which most companies deal with society.” In other words, people still talk warmly about the Emperor’s New Clothes, just in case.

This was a great book and a review can only scratch the surface. It is humble, informative, open, embracing and very more-ish. Even if you are not a top business leader with the power to change the course of your majestic ship, it can still be a very good read that may help you along in the future.

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[T174.Ebook] Ebook Free I Am the Messenger, by Markus Zusak

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By the author of the #1 New York Times bestseller The Book Thief, this is a cryptic journey filled with laughter, fists, and love.

Ed Kennedy is an underage cabdriver without much of a future. He's pathetic at playing cards, hopelessly in love with his best friend, Audrey, and utterly devoted to his coffee-drinking dog, the Doorman. His life is one of peaceful routine and incompetence until he inadvertently stops a bank robbery.

That's when the first ace arrives in the mail. That's when Ed becomes the messenger. Chosen to care, he makes his way through town helping and hurting (when necessary) until only one question remains: Who's behind Ed's mission?

This book is a 2005 Michael L. Printz Honor Book and recipient of five starred reviews.

Sales Rank: #5423 in Books
Brand: Knopf Books for Young Readers
Published on: 2006-05-09
Released on: 2006-05-09
Original language: English
Number of items: 1
Dimensions: 8.00" h x .77" w x 5.13" l, .63 pounds
Binding: Paperback
357 pages

Features

Alfred A Knopf Books for Young Readers

From School Library Journal
Grade 9 Up - Nineteen-year-old cabbie Ed Kennedy has little in life to be proud of: his dad died of alcoholism, and he and his mom have few prospects for success. He has little to do except share a run-down apartment with his faithful yet smelly dog, drive his taxi, and play cards and drink with his amiable yet similarly washed-up friends. Then, after he stops a bank robbery, Ed begins receiving anonymous messages marked in code on playing cards in the mail, and almost immediately his life begins to swerve off its beaten-down path. Usually the messages instruct him to be at a certain address at a certain time. So with nothing to lose, Ed embarks on a series of missions as random as a toss of dice: sometimes daredevil, sometimes heartwarmingly safe. He rescues a woman from nightly rape by her husband. He brings a congregation to an abandoned parish. The ease with which he achieves results vacillates between facile and dangerous, and Ed's search for meaning drives him to complete every task. But the true driving force behind the novel itself is readers' knowledge that behind every turn looms the unknown presence - either good or evil - of the person or persons sending the messages. Zusak's characters, styling, and conversations are believably unpretentious, well conceived, and appropriately raw. Together, these key elements fuse into an enigmatically dark, almost film-noir atmosphere where unknowingly lost Ed Kennedy stumbles onto a mystery - or series of mysteries - that could very well make or break his life. - Hillias J. Martin, New York Public Library
Copyright © Reed Business Information, a division of Reed Elsevier Inc. All rights reserved.

From Booklist
*Starred Review* Gr. 9-12. Ed is a 19-year-old loser only marginally connected to the world; he's the son that not even his mother loves. But his life begins to change after he acts heroically during a robbery. Perhaps it's the notoriety he receives that leads to his receiving playing cards in the mail. Ed instinctively understands that the scrawled words on the aces are clues to be followed, which lead him to people he will help (including some he'll have to hurt first). But as much as he changes those who come into his life, he changes himself more. Two particular elements will keep readers enthralled: the panoply of characters who stream in and out of the story, and the mystery of the person sending Ed on the life-altering missions. Concerning the former, Zusak succeeds brilliantly. Ed's voice is assured and unmistakeable, and other characters, although seen through Ed's eyes, are realistically and memorably evoked (readers will almost smell Ed's odoriferous dog when it ambles across the pages). As for the ending, however, Zusak is too clever by half. He offers too few nuts-and-bolts details before wrapping things up with an unexpected, somewhat unsatisfying recasting of the narrative. Happily, that doesn't diminish the life-affirming intricacies that come before. Ilene Cooper
Copyright © American Library Association. All rights reserved

Review
“The Book Thief is unsettling and unsentimental, yet ultimately poetic. Its grimness and tragedy run through the reader’s mind like a black-and-white movie, bereft of the colors of life. Zusak may not have lived under Nazi domination, but The Book Thief deserves a place on the same shelf with The Diary of a Young Girl by Anne Frank and Elie Wiesel’s Night. It seems poised to become a classic.” -USA Today
"Zusak doesn’t sugarcoat anything, but he makes his ostensibly gloomy subject bearable the same way Kurt Vonnegut did in Slaughterhouse-Five: with grim, darkly consoling humor.”
- Time Magazine
"Elegant, philosophical and moving...Beautiful and important."
- Kirkus Reviews, Starred
"An extraordinary narrative."
- School Library Journal, Starred
"Exquisitely written and memorably populated, Zusak's poignant tribute to words, survival, and their curiously inevitable entwinement is a tour
de force to be not just read but inhabited."
- The Horn Book Magazine, Starred
"One of the most highly anticipated young-adult books in years."
- The Wall Street Journal

From the Hardcover edition.

Most helpful customer reviews

3 of 3 people found the following review helpful.
Intrigue, Prose, and Clever Innovation
By NicNic8
I recently read John Grisham's The Racketeer. It was a very fun book; and if you're looking for some brain bubblegum, then I recommend it. And when I was done, I went looking for another fun book. The recommendation that I found was I Am The Messenger. It turned out to be the fun that I was looking for. I wasn't prepared, though, for just how much more than fun this book would be.

> "Why me?" I ask God. God says nothing. I laugh, and the stars watch. It's good to be alive.

The author was obviously influenced by Catcher in the Rye. The protagonist of the story is an anti-hero with seemingly mediocre mental resources and ambition. He has a similar lack of responsibility towards money, and also seeks love from an apparently average sort of woman.

> It makes me look deeper into the street, trying to find the future events in store. I'm happy.

The author uses the lyrical technique of having the story progress with a mysterious list. Much like And Then There Were None or Atlas Shrugged, a list appears without an obvious purpose, and the protagonist's adventure is to proceed through this list. And like Catcher in the Rye, we watch the protagonist's character grow as he proceeds through the adventure.

> I didn't know that words could be so heavy.

All of the above is extremely fun, and would have satisfied exactly what I was looking for. But then there's the "more." The author is able to interweave lyrical prose into his colloquial speech. Like a droplet of watercolor crashing into a glass of clean water, these moments of poetry bring extreme beauty to an otherwise simple appearance.

> This isn't about words. It's about glowing lights and small things that are big.

And then there's more beyond that. We find that through the character's growth, his mental faculties become stronger than we had thought. In the most believable and common way, he demonstrates cleverness. And then, like The Things They Carried, the reader can begin to wonder whether this is a story at all. Is this a book, or a letter, or something else?

> I want words at my funeral. But I guess that means you need life in your life.

I'm being purposefully vague. I worry that I've already revealed too much. In my life, I've come to realize that competence is unusual. Most people seem to stumble through life with the goal of minimal effort. Competence is so unusual that I celebrate it. In those rarest of occasions, I get to interact with something more than competence: excellence. I Am Messenger is one of those experiences. I hope that I get to meet Markus Zusak (the author) someday; I'd like to give him a hug.

> When the job's done, he smacks me on the shoulder and we run off like handsome thieves. We both laugh and run, and the moment is so thick around me that I feel like dropping into it to let it carry me. I love the laughter of this night. Our footsteps run, and I don't want them to end. I want to run and laugh and feel like this forever. I want to avoid any awkward moment when the realness of reality sticks its fork into our flesh, leaving us standing there, together. I want to stay here, in this moment, and never go to other places, where we don't know what to say or what to do. For now, just let us run. We run straight through the laughter of the night.

1 of 1 people found the following review helpful.
Beautiful book that has the power to change the world
By Genevieve Speegle
One of the most beautiful stories I have read in a long time. And I don't even enjoy YA - like, ever.

I remember having liked the Book Thief by Zusak, and this e-book went on sale one day so I thought I'd check it out. The storyline is much different from the Book Thief and I went into it without any expectations.

The very first chapter, in which Ed and his friends find themselves in the middle of a bank robbery, had me hooked. The dialogue was amusing and I jumped right in, reading almost half the book in one sitting.

As Ed receives clues throughout the story for messages he's supposed to deliver to people within his community, the novel unfolds to deliver everything from humor, to love, to hope, to inspiration.

When I finished the last page, I realized I was smiling as I sat on my couch. There are so many wonderful lessons to take from this book, and I think it's a must read for anyone. It's a quick paced bit of mystery that will linger in your thoughts for days to come.

It might even make the world a better place. :)

0 of 0 people found the following review helpful.
Wonderful and heartwarming!
By Lisa Dunckley
Author Markus Zusak is a master at taking a somewhat unlikely protagonist and and deftly inserts them into your heart! Just like The Book Thief, this book gave me All. The. Feels.

Ed Kennedy is an unmotivated slacker who drives a cab. He hangs with his (rather loser-y) friends, and is in the throes of unrequited love for Audrey, his best friend. One day he manages to catch an inept bank robber, and now he's a “hero”. And he immediately receives a playing card in the mail—an ace of diamonds. Three addresses are written on it. Ed has been chosen, and he is required to help these people. He's not sure who's “requiring” him to do this (but at one point when he wavers, some guys show up to get physical with him to guarantee he does the job!), and he's never told what help he's supposed to give. He has to figure it out.

Each person he helps becomes a tiny “storylet” that all add together to make up the main storyline of Ed's journey. It is Ed's very “unheroicness” that makes him such a touching hero. All the people he helps, without being the least bit sentimental, completely warm your heart.

This is just one of those books that touch you, and it's a feel-good story for sure. When you finish it, you will put it down with a sigh, and think “What a GOOD book!”

See all 1063 customer reviews...

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Friday, March 1, 2013

[A132.Ebook] Free PDF Certified Arborist Exam Secrets Study Guide: Arborist Test Review for the International Society of Arboriculture's Certified Arborist Certi

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An analysis of soil management
An in-depth look at tree ID/ selection
A guide to installation and establishment
An extensive review of safe work practices
A breakdown of tree biology
An examination of pruning
A thorough review of diagnosis/ treatment
An in-depth look at urban forestry
A guide to protection and preservation
An analysis of tree risk management

The Soil Management section covers:

Soil aeration
Fertilization
Appropriate amount of fertilizers

The Tree ID/Selection section covers:

Tree identification
Needle characteristics

The Installation and Establishment section covers:

Transplanting a tree
Bare roots and root ball
Backfilling

The Safe Work Practices section covers:

Occupational safety and health administration
Electrical hazards
Tree climbing

The Tree Biology section covers:

Gymnosperms
Tree stress
Tree decay

The Pruning section covers:

Thinning cut and reduction cut
Controlling disease

The Diagnosis/ Treatment section covers:

Tools used by an arborist during diagnosis
Boring insects
Air pollutants

The Urban Forestry section covers:

Tall and low trees in urban environments

The Protection and Preservation section covers:

Installation of a false crotch

The Tree Risk Management section covers:

Rigging
Cabling tools
Flexible bracing

These sections are full of specific and detailed information that will be key to passing the Certified Arborist Exam. Concepts and principles aren't simply named or described in passing, but are explained in detail. The guide is laid out in a logical and organized fashion so that one section naturally flows from the one preceding it. Because it's written with an eye for both technical accuracy and accessibility, you will not have to worry about getting lost in dense academic language.

Certified Arborist test prep book that provides a comprehensive review for the Certified Arborist test.
Certified Arborist exam prep that will help you elevate your Certified Arborist test score.
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Sales Rank: #632141 in Books
Published on: 2013-11-04
Original language: English
Number of items: 1
Dimensions: 10.90" h x .20" w x 8.20" l, .55 pounds
Binding: Paperback
160 pages

Most helpful customer reviews

1 of 1 people found the following review helpful.
The cards are easy to use and carry a lot of information The ...
By Cynthis Gale
both the cards and the book have been very helpful in my studying. The cards are easy to use and carry a lot of information

The book was also very helpful and I liked the idea of showing what the test looks like.

4 of 4 people found the following review helpful.
Five Stars
By nico hernandez
I enjoy all the products and look forward to taking my test.

2 of 2 people found the following review helpful.
Great addition to original study guide
By Drew
Great addition to original study guide. It has along with practice test not only the answer but the explanation. Will definitely be helpful to get ready for test. Shipped quickly and packaged well.

See all 28 customer reviews...

Certified Arborist Exam Secrets Study Guide: Arborist Test Review for the International Society of Arboriculture's Certified Arborist Certi PDF
Certified Arborist Exam Secrets Study Guide: Arborist Test Review for the International Society of Arboriculture's Certified Arborist Certi EPub
Certified Arborist Exam Secrets Study Guide: Arborist Test Review for the International Society of Arboriculture's Certified Arborist Certi Doc
Certified Arborist Exam Secrets Study Guide: Arborist Test Review for the International Society of Arboriculture's Certified Arborist Certi iBooks
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Certified Arborist Exam Secrets Study Guide: Arborist Test Review for the International Society of Arboriculture's Certified Arborist Certi Mobipocket
Certified Arborist Exam Secrets Study Guide: Arborist Test Review for the International Society of Arboriculture's Certified Arborist Certi Kindle